Store Credit Redemption Guide
Store credit may be applied to orders with a subtotal of NT$500 or more. The maximum amount of store credit that can be redeemed per order is limited to 10% of the order subtotal (excluding shipping fees). Any remaining store credit balance may be used on future orders.
How to Use Store Credit?
Step 1. Log in to your member account.
Step 2. Go to "My Account" → "Store Credit" to view your available store credit balance.
Step 3. On the shopping cart page, the system will automatically apply the eligible store credit amount. Review the order details and proceed to checkout.
Step 4. If you would like to adjust the amount of store credit used, go to "Order Information" → "Store Credit" and modify the redemption amount manually.
Payment Methods
1. Credit Card (One-Time Payment)
Accepted cards: Visa, MasterCard, and JCB
2. LINE Pay
3. Apple Pay
4. ATM Bank Transfer
Shipping Information
Orders below NT$1,300: Shipping fee NT$200
Orders of NT$1,300 or above: Free shipping
※ Frozen products are shipped via temperature-controlled delivery. ※ Delivery date and time selection is not available.
※ Ambient products are shipped via standard delivery. You may select your preferred delivery date in the shopping cart.
※ Actual delivery schedules are subject to the courier's arrangements. We appreciate your understanding should any delays occur.
Shipping Notes
Shipping Methods：Orders are shipped via Ambient Delivery or Frozen Delivery. Orders are typically dispatched within 5–7 business days after order confirmation (excluding weekends and public holidays).
Home Delivery：Products are shipped at room temperature throughout the delivery process. Order preparation requires approximately 7 business days. Preferred delivery dates may be selected during checkout.
Frozen Home Delivery：Products are shipped via temperature-controlled frozen delivery. Orders are typically delivered within 5–7 business days after purchase. Delivery date selection is not available.
※ During peak shipping periods, including long holidays and major festivals (such as Lunar New Year, Tomb Sweeping Day, and Mid-Autumn Festival), or in the event of severe weather conditions, delivery times may be affected. We recommend placing your order 1–2 days in advance.
※ If your order is being delivered to a business address, please inform us in advance, as deliveries may not be accepted on weekends or holidays.
Invoice Information
This store issues electronic invoices, which will be sent to your registered email address within one week after your order is confirmed. Customers may view their invoice details by visiting My Account → Orders.
※ Printed copies of electronic invoices are not available.
※ If you require a business tax ID number (Uniform Invoice Number) to be added to your invoice, please contact customer service within one week of order confirmation.
Returns & Exchanges Policy
Due to food safety and hygiene regulations, all products are not eligible for the 7-day appreciation period, and we do not accept returns or exchanges for non-defective reasons.
Please contact our customer service immediately in the following cases:
- Severe damage to the outer packaging upon delivery
- Incorrect items received
- Unclear manufacturing date or expiration date labeling
- Expired products received
※ Please take photos of the issue as evidence and provide the original product, shipping box, and invoice for verification.
※ Requests may not be accepted if complete documentation is not provided, or if the product or its inner packaging has been damaged.